FAQs
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FAQs: Everything You Need to Know
Are your products handmade?
Yes, all our products are 100% handmade by skilled artisans using traditional methods. Each piece carries unique craftsmanship and cultural heritage, ensuring authenticity and exclusivity.
What categories of products do you offer?
We provide a complete range of Indian handicrafts, covering every major category for global buyers:
🏠 Furniture
🎨 Home Décor
🍽 Tableware & Serveware
👨🍳 Kitchenware
🦴 Bone, Horn & Natural Craft
🪔 Lighting
🗿 Stone, Marble & Glass
🥇 Metal Handicrafts
🧵 Textiles & Soft Furnishings
🎁 Gift & Lifestyle Products
What raw materials do you work with?
We use premium quality and ethically sourced materials:
Solid Wood (Mango, Acacia, Sheesham, Teak)
Bone & Mother of Pearl Inlay
Marble, Stone & Glass
Brass, Copper, Aluminium & Iron
Ceramic & Eco-Resin
Natural fibers (cane, jute, bamboo, rattan)
Do you provide customization and private labeling?
Yes, we offer OEM & Private Label solutions. Buyers can customize size, finish, design, packaging, and branding as per their market requirements.
What is your Minimum Order Quantity (MOQ)?
Samples: No MOQ (sample cost + courier to be paid by buyer).
Bulk orders: Generally 50–100 pcs per design depending on the product.
Do you provide samples?
Yes, samples are available with nominal charges. Courier/shipping for samples is paid by the buyer.
What is the lead time for orders?
Samples: 7–15 days
Bulk (Air Freight): 20–30 days
Bulk (Sea Freight): 40–60 days
Urgent orders can be prioritized on request.How do you ship orders internationally?
We offer multiple shipping solutions to suit buyer requirements:
Air Courier (Door Delivery): DHL, FedEx, UPS, Aramex (small shipments)
Air Freight: Faster delivery for medium orders
Sea Freight: Cost-effective for bulk shipments
FOB, CIF, DDP: As per buyer’s choice (we can handle door-to-door deliveries)
Consolidated Shipments: Available to reduce cost for mixed product orders
Can you help reduce import tariffs for USA buyers?
Yes ✅ We have specialized export solutions where the 50% tariffs normally applied on handicraft imports into the USA will not be charged to you. This ensures substantial cost savings and makes your business more competitive.
What payment terms do you accept?
Bank Transfer (TT)
Credit Card / PayPal (via secure payment link)
LC (Letter of Credit) for bulk orders
Standard terms: Advance + Balance before shipment
How do you ensure product safety during shipping?
We use international export-grade packaging:
Individual bubble wrapping & protective layering
5-ply corrugated cartons with inner packing
Master cartons & palletization for bulk shipments
Wooden crates (fumigated) on request for fragile items
Do you allow third-party inspection?
Yes, we welcome inspection by agencies like SGS, Intertek, Bureau Veritas, or buyer’s appointed representatives.
What quality standards do you follow?
Every product goes through a 3-stage quality check:
- Raw material inspection
- In-process inspection
- Final pre-shipment inspection
Do you follow sustainable & ethical practices?
Yes, sustainability is a core value. We ensure:
Eco-friendly raw materials & finishes
Recyclable packaging
Fair wages & safe working conditions for artisans
Do you provide exclusivity for long-term buyers?
Yes, exclusive designs or product ranges can be developed and reserved for select buyers/distributors under agreement.
What is your return/replacement policy?
Any transit damage or manufacturing defect is replaced immediately.
We ensure extra-strong packaging to minimize such risks.
Do you participate in international trade fairs?
Yes, we regularly exhibit at IHGF Delhi Fair (India) and international fairs like Ambiente (Germany), Maison & Objet (France), Index Dubai (UAE).
Why choose us as your sourcing partner?
Complete range of handcrafted home décor & lifestyle products
Global shipping with tariff-saving advantage for USA buyers
Strict quality control & international packaging standards
Customization, OEM & private labeling support
Competitive pricing with ethical & sustainable production